April 5, 2021 (Updated)
For a period of time, the Massachusetts Program Administrators suspended all on-premise vendor contracted energy efficiency services in response to the COVID-19 pandemic. While energy reductions achieved by the energy efficiency programs help improve long-term public health, the COVID-19 pandemic concerns facing our communities take precedence. Given updated regional and federal communications and recent guidance, we have resumed only energy efficiency work which can be safely implemented. All services are being delivered based on health and safety guidelines. These guidelines were developed by health and safety experts and are based on the latest science regarding minimizing the transmission of COVID-19.
This webpage was created to provide real-time communications to important business partners and customers. We have archived the previous version of Frequently Asked Questions, which you can find here. Current and still relevant Frequently Asked Questions are provided below.
Business Partner COVID-19 Update - Vaccinations
Now that highly effective COVID-19 vaccines are widely available and have been confirmed safe (CDC, March 30, 2021 - See Safety of COVID-19 Vaccines), millions of people across the country are getting vaccinated. If you’re fully vaccinated and think you have been exposed to someone with COVID-19 at work, the Massachusetts Program Administrators encourage you to refer to the below guidelines (based on CDC recommendations as of March 23, 2021).
Although we do not require vaccination as a condition of doing on-premise work, we recommend that you get vaccinated as soon as you become eligible.
If you’re fully vaccinated and think you have been exposed to someone with COVID-19 at work, you are expected to follow this guidance, which is based on CDC recommendations as of March 23, 2021.
You are considered fully vaccinated if:
- It has been 2 weeks since your second dose of the Pfizer or Moderna vaccine.
- It has been 2 weeks since your single dose of the Johnson & Johnson vaccine.
You are NOT fully vaccinated if:
- It has been less than 2 weeks since your 2nd Pfizer or Moderna shot, or you have not received your 2nd shot of one of these vaccines.
- It has not been 2 weeks since you had the Johnson & Johnson vaccine.
When you have been fully vaccinated:
When you have been fully vaccinated:
Whether or not you are fully vaccinated, the Massachusetts Program Administrators require that you follow all procedures in the Health and Safety Guidelines that apply to the type of work you’re doing.. These procedures include wearing masks and other personal protective equipment (PPE), social distancing, hand washing, and using disinfectants. In addition to following our Health & Safety Guidelines, all contractors are required to continue to abide by all relevant state guidelines and requirements.
We will continue to track COVID-19 developments and will provide updates as necessary.
Frequently Asked Questions
I am a contractor - where can I go for additional contractor resources?
- Click here to access Environmental Health & Engineering’s website for information on health & safety guidelines as well as other training materials for work involving customer contact. Contractors are requested to train additional field personnel on these guidelines internally using these materials.
- Click here for an overview of our efforts to date.
I am a customer – what programs and offerings are currently available to me?
- Click here for an explanation of all currently available offerings.
- Click here for Energy Efficiency tips for my business.
Click here for Energy Efficiency tips for my home
Q: Is there an official notice to send to customers? (Updated 3/23/2020)
Most Program Administrators have COVID-19 pages on their company websites. Please visit those pages and share with your customers if they need more specific details:
Q: If a customer is having difficulty paying their EE loan (Heat Loan, Small Business Energy Efficiency Loan), who should they contact? (NEW 4/22/2020)
Residential, Commercial and Industrial customers who are unable to make their energy efficiency loan payments due to the COVID-19 pandemic, should reach out to their respective loan servicer to discuss what options may be available. Commercial and Industrial customers that participate in the Program Administrator’s bill repayment programs (i.e., Small Business Energy Efficiency Loan) should reach out directly to the Program Administrator’s customer service department.
View Archived COVID-19 Information
to review previous updates.