Frequently Asked Questions

How long will it take to receive my rebate payment?

It has been more than eight (8) weeks since I submitted a completed rebate form and supporting documentation. Why haven’t I received my rebate?

I’m having trouble requesting my rebate through the Mass Save Online Rebate Portal. What other options do I have?

I believe I made a mistake when filling out my forms. Can I update my rebate submission?

Who do I contact for assistance claiming my rebate?