Customer Directed Option

Receive incentives by working with your preferred contractor on energy-efficient upgrades.
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Boost your bottom line with energy-saving upgrades.

The Customer Directed Option enables small businesses to work with their preferred contractor to install energy-efficient improvements while accessing incentives of up to 70% of total project costs. This offering supports projects completed by licensed local contractors and provides incentives for a wide range of upgrades that can help you reduce energy use and save money.

Recommended upgrades may include air sealing and weatherization, HVAC system upgrades*, lighting system updates, refrigeration and more.

Small business renters, landlords, and non-profits may be eligible for enhanced incentives. Learn more by visiting the pages below:

*Heat pump upgrades follow standard rebate amounts and are not eligible for incentives up to 70%. Learn more about heat pumps and available incentives here.

Contact Your Sponsor
  • Businesses should contact their Sponsor to discuss the project in advance. You can find your Sponsor here.
  • Pre-approval is required before installation begins. To obtain pre-approval; submit an application, equipment or measure specifications, and a proposal outlining the planned work to your Sponsor for review.
  • Once pre-approval is granted, installation can proceed. After the project is complete, the contractor must submit final documentation, including final specifications, invoices, and the signed application. Once the final documentation has been reviewed and approved, payment will be issued.
  • Eligible customers use less than 1.5 million kWh of electricity annually or less than 40,000 therms of natural gas annually. For customers served by Unitil, the electric usage threshold is 1 million kWh annually.

Contact your Sponsor to discuss your project and begin the pre-approval process. Your Sponsor can help determine eligibility, review proposed upgrades, and guide you through the application process.