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We are here to help. For specific questions, please submit your inquiry by using the form below.

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Frequently Asked Questions

Q: How long will it take to receive my rebate payment?
A: Rebate processing can take up to eight (8) weeks.

Q: It has been more than eight (8) weeks since I submitted a completed rebate form and supporting documentation. Why haven’t I received my rebate?
A: If your rebate submission was incomplete, additional processing time may be needed. To check the status of your rebate, please visit the Mass Save Online Rebate Portal.

Q: I’m having trouble requesting my rebate through the Mass Save Online Rebate Portal. What other options do I have?
A: If you’re experiencing trouble submitting your rebate request through the Mass Save Online Rebate Portal, we want to help you:

Email your question to: [email protected]
Call us at: 888-855-0340
Email a completed rebate form and supporting documentation to: [email protected]
Mail a completed rebate form and supporting documentation:
1337 Massachusetts Ave, P.O. Box 228 Arlington, MA 02476
Reach your Mass Save Sponsor via email: [email protected]

Q: I believe I made a mistake when filling out my forms. Can I update my rebate submission?
A: Yes, you can make any necessary edits to your rebate request on the Mass Save Online Rebate Portal.

Q: Who do I contact for assistance claiming my rebate?
A: If you have any questions regarding your rebate, please contact us:

Email your question to: [email protected]
Call us at: 888-855-0340
Reach your Mass Save Sponsor via email: [email protected]

Your Name

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Heating Source

Please specify how you heat your home.

Phone Number

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Service Address

Please enter your Service Address

Service Zip Code

Electric Provider

Please specify your electric provider

Gas Provider

Please specify your gas provider

What rebate are you referencing?

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Comments

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3 Send Us a Note

Your Name

Oops, you forgot something! Please enter a valid name.

Oops, you forgot something! Please enter a valid email address.

Heating Source

Please specify how you heat your home.

Phone Number

Oops, you forgot something! Please enter a valid phone number

Service Address

Please enter your Service Address

Service City

Please enter your Service City

Service State

Please enter your Service State

Service Zip Code

Please enter your Service Zip Code

Electric Provider

Please specify your electric provider

Gas Provider

Please specify your gas provider

Preferred Language

Comments

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Please allow 2 - 3 business days for a reply.

3 Send Us a Note

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If you need immediate assistance or for customer service, please reach out to the Mass Save Solutions Center. Our Solutions Specialists are happy to connect you with energy-saving solutions, rebates, and expert support – and can provide assistance in many languages.

Phone: 1-866-527-SAVE (7283)

Call Hours: Monday – Friday 8:00 a.m. - 6 p.m. EST, Saturday 8:00 a.m. - 1:00 p.m. EST

Email: [email protected]

We also value your feedback as part of our commitment to ensure customer satisfaction with the Mass Save programs.
Please submit any questions or concerns regarding customer satisfaction and program integrity.

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