Frequently Asked Questions
Select from the following FAQ topics:
Rebates
How long will it take to receive my rebate?
It has been more than eight (8) weeks since I submitted my rebate form and documentation. Why haven't I received my rebate?
Who can help me get my rebate?
What is the quickest way to get my rebate?
I'm having trouble requesting my rebate through the Mass Save Online Rebate Portal. What other options do I have?
- Email us at MARebates@Resource-Innovations.com and include your completed rebate form and supporting documentation if you have it.
- Call us at 888-855-0340
- Mail your completed rebate form and supporting documentation to Mass Save at 1337 Massachusetts Ave, P.O. Box 228, Arlington, MA 02476
I think I made a mistake on my rebate forms. Can I fix it?
Disclaimer: This summary does not represent tax advice. Outside tax counsel may be required to consider tax credit project structure, and rules and guidance from the Federal government and the Massachusetts government are pending.
Heat Pumps
Do heat pumps work in cold weather?
I installed heat pumps before getting an Home Energy Assessment or completing weatherization. Can I still get the whole home heat pump rebate?
How do I track the status of my heat pump rebate?
There are no times available for a Virtual Mass Save Decarbonization Consultation. Can I be added to a wait list?
Home Energy Assessments
How long does a Home Energy Assessment take?
Do I have to do everything recommended as part of the Home Energy Assessment?
Who needs to be there during a Home Energy Assessment?
HEAT Loans
What is a HEAT Loan?
What equipment is eligible for the HEAT loan?
I am receiving assistance on my utility bill, am I eligible to utilize the HEAT Loan?
Does applying for a HEAT loan involve a credit check?
Is there a deadline for me to request my 0% interest HEAT loan?
Can I apply for the HEAT Loan if my equipment is already installed?
I am the owner of a 5+ unit apartment building, can I receive a HEAT Loan?
Why is my HEAT loan not for the full proposed amount?
Do you need photos of the equipment I financed with the HEAT loan?
Can you suggest a lender for my HEAT loan?
If I cannot finance my energy efficiency project, how do I make this payment?
I used a HEAT loan before, but I moved. Can I apply for another HEAT loan at my new property?
Weatherization
What is weatherization?
- Lower heating and cooling costs
- Decrease drafts to improve comfort and humidity all year long, including keeping your home or business cooler in the summer and warmer in the winter
- Minimize outside noise
- Prevent allergens from entering your home or business
- Reduce future building maintenance costs
Do I have to shut down my business while my building is weatherized?
How do I get my Certificate of Completion for weatherization completed in my home?
Solar
Are there any solar incentives?
Can I finance solar panels and my residential battery together?
Renovations and New Construction
Can I get Mass Save rebates for new construction or renovations?
- Residential New Construction: https://www.masssave.com/en/residential/programs-and-services/new-home-construction
- Residential Renovations and Additions: https://www.masssave.com/en/residential/programs-and-services/renovations-and-additions
- Commercial New Construction and Major Renovations: https://www.masssave.com/en/business/programs-and-services/new-construction-and-major-renovations
How do I participate?
- Residential New Construction: https://www.masssave.com/en/residential/programs-and-services/new-home-construction
- Residential Renovations and Additions: https://www.masssave.com/en/residential/programs-and-services/renovations-and-additions
- Commercial New Construction and Major Renovations: https://www.masssave.com/en/business/programs-and-services/new-construction-and-major-renovations
What residential incentives are available for renovations?
Can I use incentives and IRA tax credits together?
Can projects that don’t fully take out an existing system receive rebates?
Commercial and Industrial Instant Rebates and Incentives
How do I apply for a rebate commitment letter?
Contractor Questions
How do I choose a contractor?
Can I pick my own contractor? Where can I find one?
For heat pumps, you can select any contractor as long as they are part of our Mass Save Heat Pump Installer Network.
For weatherization, please visit the contractor look up page for approved contractors.
For Heat Pump Water Heater contractors, visit https://www.energystar.gov/productfinder/water-heater-installers/
How long does it take to install the work?
I've received a few quotes from contractors, can you help me choose?
Small Business
How can I determine if I qualify for a Small Business Energy Assessment?
How do I sign up for a small business energy assessment?
Is there a fee for the energy assessment?
What incentives are available to small business?
What if I don't own the building where my business is located?
Multi-family
For 2-4 unit buildings, is the Whole Home Heat Pump incentive available per unit?
What qualifies as a townhouse?
Inflation Reduction Act
What is the Inflation Reduction Act?
Does the IRA offer tax credits?
Yes, the Act extends and increases certain tax credits that are available to consumers who reduce energy use and emissions from their homes by investing in energy efficiency and renewable energy.
The Massachusetts Energy Savings Finder tool is a helpful resource to identify local, state and federal tax credits and incentives and rebates for clean energy projects.
Can I claim a tax credit for eligible home improvements under the IRA?
Does the IRA offer tax credits for installing solar power, geothermal heat pumps, or battery storage systems?
How do Mass Save rebates factor into the calculation of tax credits?
How can developers benefit from the IRA's tax credit opportunities?
Does the IRA offer tax deductions for commercial buildings?
The Act also adds a new alternative option to claiming the Commercial Buildings Energy Efficiency Tax Deduction. This option is available for building owners that reduce the building’s energy use intensity (EUI) by 25% or more. This path to claiming the tax deduction allows the owner to deduct the cost of qualified energy efficiency improvements up to a maximum of $.50 to $1.00 per square foot for projects achieving 25 to 50 percent reductions in EUI over baseline, with the same increase in incentives for projects that meet prevailing wage and apprenticeship requirements.