Income Eligible Programs

Depending on your household income, you could save money with no-cost energy efficiency programs to reduce your energy costs.

If you are an income eligible resident of Massachusetts residing in a 1-4 unit home, there are a range of programs designed to help you save on your energy bills and increase your home’s comfort. Your participating Mass Save® electric and natural gas utilities and energy efficiency service providers have partnered with the Massachusetts Community Action Program Agencies and Low-Income Energy Affordability Network (LEAN) to offer you practical ways to save on your energy bills all year long.


Do I Qualify for Income Eligible Programs?

You may qualify for the Income Eligible Program if your household income is at or below the designated income levels listed in the following chart.

Number of Household Members Annual Household Income
1 Up to $39,105
2 Up to $51,137
3 Up to $63,169
4 Up to $75,201
5 Up to $87,233
6 Up to $99,265
7 Up to $101,521
8 Up to $103,777
9 Up to $106,033
10 Up to $108,289

These services are available whether your 1-4 unit home or apartment is heated with oil, natural gas, electricity, wood, coal, or propane.


Benefits of a No-Cost Home Energy Assessment:

The first step is to schedule a no-cost remote home energy assessment. An Energy Specialist will speak to you by phone to learn about your home and identify areas where your home can save energy.

You and your Energy Specialist will identify energy savings products you could install now such as:

  • LED energy saving light bulbs
  • Water-saving faucet aerators and showerheads
  • Energy-saving advanced power strips

These products will be mailed to you at no cost after completion of your remote assessment.

If you have an old, inefficient dehumidifier and/or window air conditioner, you may be eligible for a new energy saving replacement product. Your Energy Specialist will explain more. You’ll be asked to leave the old appliance outside of your residence. We will pick it up and drop off your new dehumidifier and/or window air conditioner, without contact with you or your family.

At a later date, you may also qualify for additional no-cost energy saving improvements. During the COVID-19 pandemic, we are temporarily suspending all energy efficiency service activities that require home visits. Once this restriction is lifted, you may be eligible for:

  • Replacement of your heating system
  • Additional attic, wall, and basement insulation
  • Air sealing of the drafty areas of your home
  • A replacement refrigerator, freezer, and/or clothes washer if your current appliances are inefficient
  • A programmable thermostat


Get Started Saving Energy Today with a No-Cost Home Energy Assessment:

To get started, contact Mass Save® at 1-866-537-7267 and select Option 2 or contact your local Community Action Program using our “Find a CAP” tool on the right side of this page. You will be given a date and time for your upcoming remote home energy assessment over the phone.

Landlords: Similar energy efficiency services and products are also available to multi-family properties with 5 or more units where 50% or more of the tenants are at the designated income eligible levels listed above. These properties are served through the Income Eligible Multi-Family Retrofit Program. Landlords can apply online through the LEAN Multifamily Program website, or call 1-617-348-6425 to learn more.

Customers residing in multi-family properties with 5 or more units where 50% or more of the tenants are at the designated income eligible levels above should have their landlord or property manager submit a request on the LEAN Multifamily Program website or call 1-617-348-6425.


Additional Programs:

  • Fuel Assistance: Fuel Assistance, also known as the Home Energy Assistance Program (HEAP), provides eligible households with help in paying a portion of winter heating bills. To find out if you’re eligible and apply, contact your local Fuel Assistance Agency, which you can find on the MASSCAP website. If you have any questions about the HEAP program, please call the Massachusetts Heat Line toll-free at 1-800-632-8175.

  • Utility Discount Rates: Discounted rates that lower your actual charges for your energy usage may be available. If you qualify for Fuel Assistance or another income verified program from the list below, you will be referred to your local natural gas or electric utility for a discount on your utility bills.
    • Emergency Aid to the Elderly, Disabled, and Children (EAEDC)
    • Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
    • Women, Infants and Children (WIC) Nutrition Program
    • Head Start
    • Mass Health
    • National School Lunch Program
    • Public Housing
    • School Breakfast Program
    • Supplemental Security Program
    • Transitional Aid to Families with Dependent Children (TAFDC)
    • Veterans Programs (Chapter 115 Benefits)
    • Veterans Dependency and Indemnity Compensation (DIC) Surviving Parent
    • Veterans Affairs Non-Service Connected Pension (VANSCP)

  • Payment Plans or Arrearage Management Programs: Massachusetts natural gas and electric utility providers will work with customers on overdue portions of their bill. Some past due balances over a certain amount are forgiven if the customer adheres to a structured payment plan. If you have questions, please contact your gas or electric utility provider directly.


For More Information:

Read our Energy Assistance Programs for Income Eligible Residents Brochure in the language of your choice:


Check out these smart tips about light bulbs, heating, appliances and more, and start living more comfortably in your home.


Customer is voluntarily participating in the remote home energy assessment, including replacement of eligible air conditioners and dehumidifiers. To participate, customer is required to move the eligible appliances to a place on customer’s premise where the appliance vendor can pick up the appliance without contact with the customer or other persons. Customer is further required to move the replacement appliance(s) from that location to inside the premise without assistance from appliance vendor. It is the customer’s sole and exclusive decision whether or not to participate in the remote home energy assessment. By participating, the customer assumes all associated risks and liability, including without limitation, injury to or death of persons, property damage and any COVID-19 risks. The Sponsors of Mass Save assume no liability or responsibility and makes no representations, warranties or guarantees in connection with the remote home energy assessment, whether statutory, oral, written, express, or implied, including, without limitation, warranties of merchantability and fitness for a particular purpose. Further, the Sponsors of Mass Save do not make any representations, warranties, promises or covenants of any kind regarding energy efficiency measures, energy savings, benefits achieved, adequacy of assessment or equipment, safety or other items or services in connection with the remote home energy audit.

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