If I believe that an organization or individual is falsely claiming affiliation with the Mass Save programs, what should I do?
It is important to know that bad actors may represent themselves as being affiliated with Mass Save programs, employees of Mass Save, or employees of the Mass Save Sponsors. Scammers may contact you by phone, text message, email, in person or through websites or social media, pretending to represent the Mass Save Sponsors or another trusted or false organization claiming to be affiliated with the programs. The Mass Save Sponsors do not affiliate with solar companies or third-party energy suppliers to implement their energy efficiency or decarbonization programs.
Mass Save is not a standalone entity and therefore does not have employees. The Mass Save programs are delivered by the Sponsors of Mass Save and their network of participating contractors. A claim of being a “Mass Save employee” should be treated as a warning sign, as individuals supporting the programs are employees of Sponsors, participating contractors, or other authorized program partners.
Occasionally, authorized program partners of the Sponsors of Mass Save may conduct outreach or events in the community. However, if you encounter a representative of the Mass Save programs, they will not ask you for personal information, such as your utility bill, ID, or financial information.
How to protect yourself
If you receive a suspicious call, message, or visit:
- Do not provide any personal or financial information
- Do not make any payments
- Do not click on suspicious links or download unexpected attachments
Always verify that the communication you receive is coming from an official channel
- You can view participating contractors affiliated with the Mass Save programs at MassSave.com/FindaContractor.
- You may also contact your Mass Save Sponsor directly, or call the Mass Save Solutions Center at 1-866-527-SAVE (7283) to confirm the legitimacy of the organization.
Scam attempts should be reported to us and the Federal Trade Commission at reportfraud.ftc.gov. Reporting scams helps protect you and other customers.
Below is an example of a real scam text message. Note that the sender claims to work for Mass Save, which should be treated as a warning sign, since Mass Save is not a standalone entity and does not have employees.
