Contact Us

We are here to help. For customer service, please reach out to the Mass Save Solutions Center. Our Solutions Specialists are happy to assist you.

The Mass Save Solutions Center can be reached by phone, email or by filling out and submitting an online form below.

Phone: 1-866-527-SAVE (7283)

Call Hours: Monday – Friday 8:00 a.m. - 6 p.m. EST, Saturday 8:00 a.m. - 1:00 p.m. EST

Email: [email protected]

For specific questions, you may also enter your zip code and select from one of the topics below.

1 Location :

Enter a ZIP code

Please enter a valid ZIP code. For US ZIP codes, use 5 digits (e.g., 12345)

2 Contacting About :

Select a Topic

Please select a topic type

3 Send Us a Note

Your Name

Oops, you forgot something! Please enter a valid name.

Oops, you forgot something! Please enter a valid email address.

Heating Source

Please specify how you heat your home.

Phone Number

Oops, you forgot something! Please enter a valid phone number

Service Address

Please enter your Service Address

Service City

Please enter your Service City

Service State

Please enter your Service State

Service Zip Code

Please enter your Service Zip Code

Electric Provider

Please specify your electric provider

Gas Provider

Please specify your gas provider

Comments

Please enter a valid comment

Please allow 2 - 3 business days for a reply.

Frequently Asked Questions

Q: How long will it take to receive my rebate payment?
A: It can take up to eight (8) weeks for rebates to process.

Q: It has been more than eight (8) weeks since I submitted my rebate form and documentation. Why haven't I received my rebate?
A: To check the status of your rebate, please visit the Mass Save Online Rebate Portal. If your rebate submission was incomplete, additional processing time may be needed.

Q: Who can help me get my rebate?
A: If you have any questions regarding the status of your rebate, please email your question to [email protected] or call us at 888-855-0340.

Q: What is the quickest way to get my rebate?
A: Rebate requests submitted online through our Rebate Portal can result in faster processing of your rebate, typically 6-8 weeks. Applications that

Q: I'm having trouble requesting my rebate through the Mass Save Online Rebate Portal. What other options do I have?
A: If you have difficulty submitting your rebate request through the Mass Save Online Rebate Portal, please reach out to us via one of the following:

Email us at [email protected] and include your completed rebate form and supporting documentation if you have it.
Call us at 888-855-0340
Mail your completed rebate form and supporting documentation to Mass Save at 1337 Massachusetts Ave, P.O. Box 228, Arlington, MA 02476

Q: I think I made a mistake on my rebate forms. Can I fix it?
A: If you submitted your rebate request online, you can make edits through the Mass Save Online Rebate Portal. If you mailed your form call us at 888-855-0340.

Your Name

Oops, you forgot something! Please enter a valid name.

Oops, you forgot something! Please enter a valid email address.

Heating Source

Please specify how you heat your home.

Phone Number

Oops, you forgot something! Please enter a valid phone number

Service Address

Please enter your Service Address

Service Zip Code

Electric Provider

Please specify your electric provider

Gas Provider

Please specify your gas provider

What rebate are you referencing?

Please specify a reason for contacting us.

Comments

Please enter a valid comment

Please allow 2 - 3 business days for a reply.

Thank you for your message.

There was a problem sending your response. Please try again later.

3 Send Us a Note

Your Name

Oops, you forgot something! Please enter a valid name.

Oops, you forgot something! Please enter a valid email address.

Heating Source

Please specify how you heat your home.

Phone Number

Oops, you forgot something! Please enter a valid phone number

Service Address

Please enter your Service Address

Service City

Please enter your Service City

Service State

Please enter your Service State

Service Zip Code

Please enter your Service Zip Code

Electric Provider

Please specify your electric provider

Gas Provider

Please specify your gas provider

Comments

Please enter a valid comment

Please allow 2 - 3 business days for a reply.

3 Send Us a Note

Event Name

Opps, you forgot something! Please enter the Event Name.

Date / Time

Oops, you forgot something! Please enter the event Date/Time.

Event Location

Oops, you forgot something! Please enter the Event Location.

Number of Attendees

Oops, you forgot something! Please enter the Number of Attendees.

Contact Name

Oops, you forgot something! Please Enter the Contact Name.

Contact Phone

Oops, you forgot something! Please Enter the Contact Phone Number.

Contact Email Address

Oops, you forgot something! Please Enter the Contact Email Address.

Event Description

Oops, you forgot something! Please Enter the Event Description.

Please allow 2 - 3 business days for a reply.