Mass Save COVID-19 Information

August 10, 2021 (Updated)

For a period of time, the Massachusetts Program Administrators suspended all on-premise vendor contracted energy efficiency services in response to the COVID-19 pandemic. While energy reductions achieved by the energy efficiency programs help improve long-term public health, the COVID-19 pandemic concerns facing our communities take precedence. Given updated regional and federal communications and recent guidance, we have resumed only energy efficiency work which can be safely implemented. All services are being delivered based on health and safety guidelines. These guidelines were developed by health and safety experts and are based on the latest science regarding minimizing the transmission of COVID-19.

This webpage was created to provide real-time communications to important business partners and customers. We have archived the previous version of Frequently Asked Questions, which you can find here. Current and still relevant Frequently Asked Questions are provided below.


Business Partner COVID-19 Updates 

Health & Safety Guidelines


With the delta variant causing an increase in cases of COVID-19, CDC, state and local health and safety guidelines are being readjusted to minimize the spread of COVID-19. The new CDC guidance is intended for areas of “substantial or high” transmission.

With virus transmission in most of New England now considered substantial or high, effective Monday, August 16, 2021, the Massachusetts Program Administrators have revised personal protective equipment (PPE) requirements and practices for all customer-facing work. Any state or local agency/business requirements that exceed these published safety protocols must be followed. Please see below for complete details.


Revised Personal Protective Equipment (PPE) Requirements and Practices for All Customer-Facing Work*
[Updated August 10, 2021. Changes are in red]

Applies to:
All residential and commercial upgrade activities
Energy efficiency audits
Quality Assurance (QA) and Quality Control (QC) activities
Upstream vendors and other non-installation personnel
Required PPE Fully Vaccinated** Partially Vaccinated or Unvaccinated***
Outdoors Indoors Outdoors Indoors
Clothing options
   • Appropriate regular clothing for work situation
   • Appropriate gloves for work situation, if needed
Cloth mask, dust mask, or surgical mask
   • More than 6 feet from others X X
   • Closer than 6 feet from others X X X X
Face shield, safety glasses, or safety goggles
   • More than 6 feet from others X
   • Closer than 6 feet from others X X
  1. * Workers must follow state, local, or business guidelines when they are more stringent than these requirements.  
  2. ** Fully vaccinated: An individual has received both doses of either the Pfizer or Moderna vaccine or a single dose of the Johnson & Johnson/Janssen vaccine, and it has been at least two weeks since the last injection.  
  3. *** Partially vaccinated: An individual has received only the first dose of either the Pfizer or Moderna vaccine and is awaiting the second dose, OR it has been less than two weeks since the final injection of any of the vaccines.  


Disinfection of work surfaces, tools, or clothing with EPA-approved disinfectant is no longer required regardless of personnel vaccination status.

Please be mindful of customers when performing work indoors and in close proximity to others. Since each customer may have a varying comfort level, workers may want to wear additional PPE than is required.

The following advisories no longer apply to the Health & Safety Guidelines for In-Premise and Customer-Facing Energy Efficiency Audits and Upgrades, and are replaced by the requirements listed above: 

  • Addition of alternate level 3 PPE 
  • Options for work clothing
  • Disinfection of footwear or use of disposable boot/shoe covers
  • Safe hand sanitizers for disinfecting bare skin
  • FDA warning on potentially toxic and ineffective hand sanitizers
  • Addendum for non-installation work 

NOTE: These requirements may change upon updates from the CDC or other authorities.  Please consult the CDC website for more information on activities now permitted for vaccinated workers and for precautions still in place for unvaccinated workers.



Although we do not require vaccination as a condition of doing on-premise work, we recommend that you get vaccinated as soon as you become eligible.

If you’re fully vaccinated and think you have been exposed to someone with COVID-19 at work, you are expected to follow this guidance, which is based on CDC recommendations as of March 23, 2021.

When you have been fully vaccinated:

When you have not been fully vaccinated:

Whether or not you are fully vaccinated, the Massachusetts Program Administrators require that you follow all procedures in the Health and Safety Guidelines that apply to the type of work you’re doing.

We will continue to track COVID-19 developments and will provide updates as necessary.


Frequently Asked Questions

I am a contractor - where can I go for additional contractor resources?
  • Click here to access Environmental Health & Engineering’s website for information on health & safety guidelines as well as other training materials for work involving customer contact. Contractors are requested to train additional field personnel on these guidelines internally using these materials.
  • Click here for an overview of our efforts to date.
Q: What mitigation efforts are the Program Administrators considering?
Q: What mitigation efforts are the Program Administrators considering?
View Archived COVID-19 Information to review previous updates.