Contact Us

Mass Save^® is a collaborative of Massachusetts’ electric and natural gas utilities and energy efficiency service providers including Berkshire Gas, Cape Light Compact, Eversource, Liberty, National Grid, and Unitil. We empower residents, businesses, and communities to make energy efficient upgrades by offering a wide range of services, rebates, incentives, trainings, and information.

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Frequently Asked Questions

How long will it take to receive my rebate payment?

It has been more than eight (8) weeks since I submitted a completed rebate form and supporting documentation. Why haven’t I received my rebate?

I’m having trouble requesting my rebate through the Mass Save Online Rebate Portal. What other options do I have?

If you’re experiencing trouble submitting your rebate request through the Mass Save Online Rebate Portal, we want to help you:

Email your question to: [email protected]
Call us at: 888-855-0340
Email a completed rebate form and supporting documentation to: [email protected]
Mail a completed rebate form and supporting documentation:
1337 Massachusetts Ave, P.O. Box 228 Arlington, MA 02476
Reach your Mass Save Sponsor via email: [email protected]

I believe I made a mistake when filling out my forms. Can I update my rebate submission?

Who do I contact for assistance claiming my rebate?

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